Terms & Conditions
Pricing & Shipping
Currently shipping is only calculated automatically for Australian shipping addresses, please email us for a shipping estimate to other countries. All prices shown are in Australian dollars and inclusive of GST. Delivery is via Australia Post. Items will be delivered to the address you have indicated on the order. Please check all details are correct. Items will be despatched within 3 business days from your order being received and funds cleared.
Shipping charges will be calculated and can be viewed on the Shopping Cart and Checkout pages. We have gone to great lengths to try and find the fairest way to calculate realistic shipping costs. Shipping calculators are generally based on weight, which doesn’t always work with the dimensional restraints of particular packaging. After trialling many, we have developed our own calculator based on our items being shipped using a selection of Australia Post bags and satchels. Combined purchases of vastly different weights and dimensions can be extremely difficult to calculate 100% accurately every time. Please email us if you have any queries regarding a shipping calculation.
We take great care in packaging your items so they will arrive to you safely. However once the package leaves our hands it becomes the responsibility of Australia Post and we can no longer be held responsible for loss or damage. Shipping is by standard post. If you wish to add ‘Registered Post’ or ‘Signature on Delivery’ to your shipping, please use the links on the Shopping Cart page.
Use ‘Registered Post’ if your calculated shipping cost is less than $9.45 (Offers a signature on delivery service and Australia Post compensation*).
Use ‘Signature on Delivery’ if your calculated shipping cost is $ 9.45 or more (Offers a signature on delivery service. Insurance is extra and depends on the value of your order, please email us if insurance is required). *Refer to the Australia Post website for information regarding their services.
Returns & Refunds
A refund or replacement will only be given if goods are found to be faulty. Please contact us to discuss within 7 days of receiving your goods. Goods must be returned by Registered Post or Signature on Delivery and proof of purchase provided. A refund for the cost of postage will only be given if the items are deemed faulty.
All purchases are made via the secure PayPal integrated Gateway. You can pay using your PayPal account or if you don’t have a PayPal account you can use a Visa or Master card. This ensures your transactions with Made Studio Textiles are safe and secure.
Made Studio Textiles will not pass on any of your personal details to other parties. Personal information you provide is only used to process your order and to personalise your shopping experience with us.
Workshop & Studio Session Information
Initial Studio Session payment can be made on the day of attendance, thereafter Studio Sessions are booked and paid for one session in advance to secure a place. Choose to attend on an ongoing weekly basis or by arrangement. Depending on vacancies you can start, stop and attend as you wish, however ongoing weekly bookings will take precedence over casual bookings.
If you cannot attend a prepaid Studio Session, 3 days notice must be given to be eligible for a re-booking credit. Only 1 re-booking credit will be offered for the initial missed class and will be dependent on available places.
Technique & Pattern Workshops:
Expressions of interest will be taken leading up to a workshop, once the workshop is confirmed full payment is required to secure a place. A refund will be issued if you cancel 14 days or more prior to the starting date of a workshop.
If you cancel less than 14 days prior to the workshop and we can fill your spot from our waiting list we will issue a full refund. Bookings can also be transferred to a friend, however please inform us of the change of contact details. If your place cannot be filled we offer a credit note refund of 50% of the paid amount. Credit notes can be used for workshop or product purchases.
Should we need to cancel a Workshop for any reason a full refund or re-booking will be offered.
Workshop Requirements List:
Please ensure we have your correct email/mailing address so we can send you the requirements list.
Mobile phones – Please turn mobile phones off or switch them to silent.
Children – Sometimes the best childcare plans don’t work out, however for safety reasons and the enjoyment of other students we are unable to allow children to attend workshops.